Privacy Policy
1. Introduction
Lone Wolf Engraving ("we", "us") is a sole trader based in Yorkshire. This Privacy Policy explains how we collect, use, store and share personal data when you visit our website or place an order.
2. Data we collect
- Contact & identity data: name, email, billing and delivery address, phone number (if provided).
- Order & payment data: products ordered, order history, payment transaction identifiers (we do not store full card details).
- Technical data: IP address, browser type, device, pages visited, referrer and cookies (see Cookies section).
- Communications: messages you send to us (email enquiries, customer service communications).
3. How we use your data (legal bases)
- To process and fulfil orders and provide customer service — contract.
- To communicate about your order, replies to enquiries, shipping updates — contract/legitimate interest.
- To comply with legal obligations (e.g., tax records) — legal obligation.
- To improve our website and offerings through analytics — legitimate interest.
- Where required, we will obtain consent for marketing emails; you can withdraw consent at any time.
4. GDPR / UK GDPR compliance statement
We comply with the UK GDPR and the Data Protection Act 2018. We process personal data lawfully, fairly and transparently, ensuring data minimisation, purpose limitation, accuracy, storage limitation and integrity/confidentiality. We implement appropriate technical and organisational measures to protect personal data and respect your rights under data protection law.
5. Sharing and third parties
- Service providers: payment processors (e.g., card networks, PayPal), fulfilment and delivery partners, email providers, and analytics services process data on our behalf.
- Legal & safety: we may share data if required by law or to protect legal rights.
- We do not sell personal data to third parties.
6. Anonymisation & security
- We implement appropriate technical and organisational measures to protect personal data (encryption for payment processing, access controls).
- We retain personal data only as long as necessary to fulfil orders and legal obligations (typically order records for 6 years for tax purposes) unless you request deletion.
7. Cookies & similar technologies
- We use essential cookies for site functionality and optional cookies for analytics. You can manage cookie preferences via your browser or the website cookie banner.
8. Your rights
Under UK data protection law, you have rights including: access, rectification, deletion, restriction, objection, and data portability. To exercise rights or withdraw consent, contact lonewolfengraving@protonmail.com. We may request ID to verify requests. You also have the right to complain to the UK Information Commissioner's Office (ICO).
9. International transfers
Data processing occurs primarily in the UK. Where data is transferred outside the UK (e.g., payment or analytics providers), we ensure appropriate safeguards such as standard contractual clauses.
10. Children
Our site is not directed at children under 13. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this policy; the latest version appears on our website with the effective date.
12. Contact
For privacy questions or to exercise your rights, contact:
Email: lonewolfengraving@protonmail.com
